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Daily Care

• Wipe your jewelry gently with a soft microfiber cloth after wear to remove oils, lotions, fingerprints, and surface residue.

Cleaning

• Clean gold jewelry occasionally with warm water, mild soap, and a soft cloth or soft bristled brush.
• Rinse thoroughly and dry completely with a clean, soft cloth before storing or wearing.

What to Avoid

• Avoid bleach, chlorine, household cleaners, harsh chemicals, and abrasive products.
• Remove jewelry before swimming, cleaning, exercising, or using products that may contain strong chemicals.
• Avoid direct contact with perfumes, hairsprays, lotions, and cosmetics whenever possible.

Gold and Gemstones

• Gold is a naturally soft precious metal and may develop light scratches, surface marks, or small changes in finish with normal wear.
• Take extra care with pieces featuring gemstones, pavé settings, delicate prongs, or intricate details.
• Avoid pulling, bending, or applying unnecessary pressure to chains, clasps, prongs, and settings.

Water Exposure

• Remove gold jewelry before entering pools, hot tubs, or chlorinated water.
• Repeated exposure to chlorine and other chemicals can weaken or damage gold alloys over time.
• We also recommend removing jewelry before showering to help prevent buildup from soaps, shampoos, and other products.

Storage

• Store jewelry in a clean, dry place when not in use.
• Keep individual pieces separated to help prevent scratching, tangling, and contact damage.
• Use the original jewelry box, pouch, or another soft lined compartment whenever possible.

Periodic Inspection

• Check clasps, prongs, settings, and links periodically for signs of wear or looseness.
• If a stone feels loose or a component appears damaged, stop wearing the piece until it can be professionally inspected.

Every qualifying piece of jewelry and every watch purchased from Elizalde Jewelers is guaranteed to be authentic and accurately represented at the time of sale.

• Gold Authenticity: Jewelry sold as 10K, 14K, or another stated gold purity is guaranteed to match the purity represented at purchase.

• Material Accuracy: Precious metals, gemstones, and other materials are represented according to the product description provided at the time of sale.

• Authentic Watches: Every watch we sell is guaranteed to be genuine and sourced through authorized brand channels.

• Authorized Retailer: Elizalde Jewelers is an authorized retailer for every watch brand we carry. Your timepiece is genuine and includes the applicable manufacturer warranty.

• Brand New in Box: Unless a product is specifically identified as a display model or otherwise noted, every watch is sold brand new with its original manufacturer packaging, documentation, and included accessories.

• Quality Inspected: Our watches are periodically inspected while in our inventory and checked again as part of the fulfillment process at the time of sale. We inspect for visible defects and basic functionality before the watch is prepared for its new owner.

• Manufacturer Documentation: Watches include the original warranty materials and documentation supplied by the manufacturer, when applicable.

• Lifetime Coverage: Our authenticity guarantee does not expire for the original purchaser.

• Verification: If you ever have a concern regarding the authenticity of an eligible item, contact Elizalde Jewelers with your original proof of purchase so our team can inspect and verify the piece.

This guarantee covers authenticity and material representation only. It does not cover normal wear, breakage, accidental damage, loss, theft, stone loss, repairs, alterations, or damage caused by improper care. Manufacturer watch warranties remain subject to the individual terms and conditions established by each brand.

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment options available at checkout.

• Digital Wallets: Apple Pay, Shop Pay, Google Pay, and Paypal.

• Flexible Payments: Available financing or installment options may be displayed at checkout for eligible customers.

• Order Review: All payments and orders are subject to authorization and our standard fraud prevention review process.

Please note: Authorization of payment does not constitute final acceptance of an order. An order is considered accepted once payment has been successfully processed and confirmation has been issued.

Shipping Destinations

Elizalde Jewelers currently offers secure delivery within the United States.

• United States: Delivery is available to eligible residential, commercial, and P.O. box addresses where supported by the selected carrier.

• International Shipping: International delivery is not available at this time.

Certain locations or delivery methods may require additional transit time. Shipping availability may also vary based on carrier restrictions, order value, or product type.

Delivery Partners

To help ensure every order is handled securely and efficiently, Elizalde Jewelers works with established shipping carriers based on destination, service level, and package requirements.

• Standard Shipping: Estimated 3 to 4 business days.

• Express Shipping: Estimated 1 to 2 business days.

• Complimentary Shipping: Available on qualifying orders over $200.

Most orders are processed within 1 to 2 business days. Custom jewelry may require approximately 1 to 3 business days of processing. Preorder items are subject to the estimated availability shown on the product page.

Security & Signature

Signature Required: Orders valued above $500 require a signature upon delivery.

Insured Shipping: Every order is insured while in transit to the delivery address.

Tracking: Tracking information is provided by email once the order has been prepared for shipment.

Delivery Responsibility: Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient.

We strongly recommend selecting a secure delivery address where someone is available to receive high value orders.

Returns & Exchanges

Eligible online purchases must have a return requested within 7 calendar days of the carrier marked delivery date.

• Return Authorization: A written Return Authorization is required before any item is shipped back.

• Condition: Merchandise must remain unworn and unused with all original tags, packaging, accessories, and documentation included.

• Elizalde Tag: The green Elizalde Jewelers swing tag must remain attached and unaltered.

• Restocking Fee: Approved returns are subject to a 10% restocking fee.

• Return Shipping: Customers are responsible for return shipping and insurance.

• Exchanges: Exchanges are not subject to the restocking fee, although applicable shipping costs remain the responsibility of the customer.

Custom, engraved, resized, or otherwise modified merchandise is final sale and cannot be returned.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

• Documentation: Photos of the merchandise, packaging, and shipping label may be required.

• Item Condition: Please do not wear, alter, repair, or otherwise modify the item before contacting us.

• Reporting Window: Claims submitted after the 48 hour reporting period may not qualify for a refund or exchange.

Our team will review the information provided and determine the appropriate resolution based on the circumstances of the order.