Seiko Essentials Collection - SUR311

Daily Care

• Wipe the case and bracelet with a soft microfiber cloth after wear to remove oils, dust, and fingerprints.

Cleaning

• Use a soft cloth lightly dampened with water and mild soap for occasional cleaning.
• Dry the watch thoroughly with a clean, soft cloth.

What to Avoid

• Avoid bleach, chlorine, harsh chemicals, abrasive cleaners, and household cleaning products.
• Do not use polishing compounds unless specifically recommended by the watch manufacturer.

Stainless Steel and Titanium

• Light surface marks may develop over time with normal wear.
• Titanium can show cosmetic marks differently than stainless steel because of its lighter weight and surface characteristics.

Water Resistance

• Always follow the water resistance rating listed by the manufacturer for your specific watch.
• Water resistance is not permanent and can decrease over time as seals and gaskets age.
• Make sure the crown is fully pushed in or screwed down before water exposure.
• Do not operate the crown, pushers, or other controls while the watch is underwater unless the manufacturer specifically states that it is safe to do so.
• Avoid hot tubs, saunas, and very hot showers, as heat and rapid temperature changes can affect the watch seals.
• Have the water resistance checked periodically, especially after battery replacement, case opening, or service.

Storage

• Store your watch in a clean, dry place when not in use.
• Keep it separated from other jewelry or watches to help prevent scratches.

Every qualifying piece of jewelry and every watch purchased from Elizalde Jewelers is guaranteed to be authentic and accurately represented at the time of sale.

• Gold Authenticity: Jewelry sold as 10K, 14K, or another stated gold purity is guaranteed to match the purity represented at purchase.

• Material Accuracy: Precious metals, gemstones, and other materials are represented according to the product description provided at the time of sale.

• Authentic Watches: Every watch we sell is guaranteed to be genuine and sourced through authorized brand channels.

• Authorized Retailer: Elizalde Jewelers is an authorized retailer for every watch brand we carry. Your timepiece is genuine and includes the applicable manufacturer warranty.

• Brand New in Box: Unless a product is specifically identified as a display model or otherwise noted, every watch is sold brand new with its original manufacturer packaging, documentation, and included accessories.

• Quality Inspected: Our watches are periodically inspected while in our inventory and checked again as part of the fulfillment process at the time of sale. We inspect for visible defects and basic functionality before the watch is prepared for its new owner.

• Manufacturer Documentation: Watches include the original warranty materials and documentation supplied by the manufacturer, when applicable.

• Lifetime Coverage: Our authenticity guarantee does not expire for the original purchaser.

• Verification: If you ever have a concern regarding the authenticity of an eligible item, contact Elizalde Jewelers with your original proof of purchase so our team can inspect and verify the piece.

This guarantee covers authenticity and material representation only. It does not cover normal wear, breakage, accidental damage, loss, theft, stone loss, repairs, alterations, or damage caused by improper care. Manufacturer watch warranties remain subject to the individual terms and conditions established by each brand.

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment options available at checkout.

• Digital Wallets: Apple Pay, Shop Pay, Google Pay, and Paypal.

• Flexible Payments: Available financing or installment options may be displayed at checkout for eligible customers.

• Order Review: All payments and orders are subject to authorization and our standard fraud prevention review process.

Please note: Authorization of payment does not constitute final acceptance of an order. An order is considered accepted once payment has been successfully processed and confirmation has been issued.

Shipping Destinations

Elizalde Jewelers currently offers secure delivery within the United States.

• United States: Delivery is available to eligible residential, commercial, and P.O. box addresses where supported by the selected carrier.

• International Shipping: International delivery is not available at this time.

Certain locations or delivery methods may require additional transit time. Shipping availability may also vary based on carrier restrictions, order value, or product type.

Delivery Partners

To help ensure every order is handled securely and efficiently, Elizalde Jewelers works with established shipping carriers based on destination, service level, and package requirements.

• Standard Shipping: Estimated 3 to 4 business days.

• Express Shipping: Estimated 1 to 2 business days.

• Complimentary Shipping: Available on qualifying orders over $200.

Most orders are processed within 1 to 2 business days. Custom jewelry may require approximately 1 to 3 business days of processing. Preorder items are subject to the estimated availability shown on the product page.

Security & Signature

Signature Required: Orders valued above $500 require a signature upon delivery.

Insured Shipping: Every order is insured while in transit to the delivery address.

Tracking: Tracking information is provided by email once the order has been prepared for shipment.

Delivery Responsibility: Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient.

We strongly recommend selecting a secure delivery address where someone is available to receive high value orders.

Returns & Exchanges

Eligible online purchases must have a return requested within 7 calendar days of the carrier marked delivery date.

• Return Authorization: A written Return Authorization is required before any item is shipped back.

• Condition: Merchandise must remain unworn and unused with all original tags, packaging, accessories, and documentation included.

• Elizalde Tag: The green Elizalde Jewelers swing tag must remain attached and unaltered.

• Restocking Fee: Approved returns are subject to a 10% restocking fee.

• Return Shipping: Customers are responsible for return shipping and insurance.

• Exchanges: Exchanges are not subject to the restocking fee, although applicable shipping costs remain the responsibility of the customer.

Custom, engraved, resized, or otherwise modified merchandise is final sale and cannot be returned.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

• Documentation: Photos of the merchandise, packaging, and shipping label may be required.

• Item Condition: Please do not wear, alter, repair, or otherwise modify the item before contacting us.

• Reporting Window: Claims submitted after the 48 hour reporting period may not qualify for a refund or exchange.

Our team will review the information provided and determine the appropriate resolution based on the circumstances of the order.