FAQ

Most in stock merchandise is processed within 1 to 2 business days.

Custom and engraved jewelry is generally processed within 1 to 3 business days, although more complicated pieces may require additional time.

Delivery time begins after processing is complete.

Standard shipping normally takes approximately 3 to 5 business days after your order has finished processing.

Faster shipping options may also be available during checkout.

Yes. Standard shipping is currently free on qualifying orders of $200 or more.

Available shipping services and rates are displayed during checkout.

Yes. Orders are insured while they are in transit to you.

Once carrier tracking confirms that a package has been delivered to the shipping address provided with the order, responsibility for the package transfers to the recipient.

Orders over $1,000 currently require a signature upon delivery.

A signature may also be requested in other situations when necessary to help protect an order.

Once your order ships, we will send a shipping confirmation email containing your tracking information.

Use the tracking link in that email to follow the shipment with the carrier.

Yes. Every piece described as gold is made from genuine karat gold as stated on the product page. We do not sell gold plated or gold filled jewelry as solid gold.

Our gold jewelry is backed by the Elizalde Jewelers Lifetime Authenticity Guarantee.

We guarantee that the gold jewelry you purchase from us is the genuine karat gold stated in its description.

If a piece is described as 10K gold, it is genuine 10K gold. If it is described as 14K gold, it is genuine 14K gold.

Our authenticity guarantee covers the precious metal itself. It is not a warranty against accidental damage, breakage, lost stones, scratches, normal wear, or loss of the jewelry.

No. Jewelry described on our website as 10K, 14K, or 18K gold is genuine gold throughout and is not a layer of gold over an inexpensive base metal.

Always check the material listed on the individual product page, since we also sell sterling silver and watches made from other materials.

Not necessarily.

In jewelry, solid gold describes the material. It means the piece is made from genuine karat gold rather than gold plating over another metal.

Some genuine gold jewelry may have hollow or semi hollow construction to reduce weight and make larger designs more comfortable and affordable. When construction is relevant, we disclose it in the product specifications.

The difference is the amount of pure gold in the alloy.

10K gold contains approximately 41.7 percent pure gold and is valued for its durability.

14K gold contains approximately 58.5 percent pure gold and offers a popular balance of gold content, durability, color, and value.

18K gold contains 75 percent pure gold and has a higher gold content with a richer gold appearance.

The best choice depends on the piece, how you plan to wear it, and your personal preference.

Will real gold fade or lose its color?

There is no gold plating to wear away, peel, or reveal another metal underneath.

Like all fine jewelry, gold can collect oils, soap, lotion, and everyday residue that make the surface appear dull. Gold can also develop scratches and signs of wear over time.

A professional cleaning and polishing can restore much of its original shine.

There is no gold plating to wear away, peel, or reveal another metal underneath.

Like all fine jewelry, gold can collect oils, soap, lotion, and everyday residue that make the surface appear dull. Gold can also develop scratches and signs of wear over time.

A professional cleaning and polishing can restore much of its original shine.

Normal contact with clean water will not cause genuine gold to wash away or expose a different metal underneath.

We still recommend keeping fine jewelry away from chlorine, bleach, household cleaners, pools, hot tubs, and other harsh chemicals. These substances can affect the metals mixed with gold and may also damage stones, finishes, soldered areas, or other components of a piece.

Genuine gold itself does not turn skin green. However, karat gold is an alloy, which means other metals are mixed with pure gold to give the jewelry strength and color.

Individual skin chemistry, cosmetics, lotions, moisture, and chemical exposure can occasionally cause temporary discoloration where jewelry touches the skin. This does not necessarily mean the piece is fake.

If you ever question the authenticity of a gold piece purchased from us, bring it to us. Our Lifetime Authenticity Guarantee is there for exactly that reason.

Karat is only one part of a jewelry piece's value.

Weight, craftsmanship, construction, design, stones, clasps, finishing, manufacturing, and the current cost of gold can all affect the price.

A heavier 14K chain, for example, naturally contains more gold than a lighter 14K chain of the same length.

Unless specifically stated otherwise, jewelry weights shown online are approximate.

Gold jewelry is finished individually, and small differences in size, length, polishing, manufacturing, stones, and components can cause the final weight to vary slightly from piece to piece.

Yes.

Many of our personalized gold name pieces are made using traditional jewelry techniques by our in house jewelers. A jeweler starts with gold, cuts and shapes the name, then finishes and polishes the piece by hand.

There is a real person behind the bench making your jewelry.

Yes. Our in house jewelers can create many types of custom gold jewelry, including names, rings, pendants, wedding bands, modifications, and other special projects.

Custom work depends on the design and materials involved, so some projects require an in person consultation before we can provide an accurate quote.

In many cases, yes.

Our jewelers can inspect older gold jewelry and determine whether it can be restored, modified, or used as part of a new project.

Bring the piece to our Bakersfield store so one of our jewelers can examine it before recommending the best option.

Many rings can be professionally sized by our jewelers before they leave our store.

Keep in mind that a ring resized or otherwise modified specifically for you is considered altered merchandise and is generally final sale. Please review our Return and Exchange Policy before requesting a custom size.

Yes. We have four professional jewelers working in house with more than 50 years of combined experience.

Our jewelers handle sizing, repairs, polishing, restoration, custom jewelry, stone work, modifications, and many other jewelry services directly at our Bakersfield location.

Bring it in.

Our jewelers regularly inspect jewelry that was not originally purchased from Elizalde Jewelers. Once we see the piece in person, we can determine whether the repair can be performed safely and provide you with your options.

It depends on the repair.

Because our jewelers work on site, many common services can be completed very quickly, and some repairs may be completed within the same hour.

More involved repairs, custom work, stone replacement, special parts, or extensive restoration may require additional time.

We will give you a better estimate after inspecting the piece.

Absolutely. Restoring older gold is some of our favorite work.

Depending on its condition, our jewelers may be able to clean, polish, repair, resize, rebuild, replace components, or transform an older piece into something new.

Yes. Every watch sold by Elizalde Jewelers is authentic.

We work with established watch brands and are an authorized retailer for select manufacturers. Any applicable manufacturer documentation and warranty materials supplied with the watch are included as appropriate.

Warranty coverage depends on the manufacturer and model.

Many of the watches we sell include the manufacturer's applicable warranty. We recommend keeping your receipt, warranty card, packaging, and documentation after purchase.

If you are unsure about the warranty on a particular watch, contact us before purchasing and our watch team can help.

Please ask us.

We have a dedicated team of watch enthusiasts who genuinely enjoy talking about watches. Movements, case sizes, reference numbers, complications, collections, history, and tiny specification differences are normal conversations around here.

If you are deciding between two watches, we are happy to help you understand the differences.

Eligible online orders shipped to a customer may be submitted for return within 7 calendar days from the date carrier tracking marks the order as delivered.

Merchandise must remain unworn, unused, unaltered, and in its original condition with all required packaging, documentation, accessories, and tags.

The green Elizalde Jewelers swing tag must remain attached and unaltered.

A written Return Authorization is required before sending merchandise back to us.

Please visit the Return Policy page for more information.

Approved online returns are currently subject to a 10 percent restocking fee.

The restocking fee does not apply to an approved exchange.

Please review our complete Return and Exchange Policy before returning merchandise.

For a standard voluntary return, the customer is responsible for return shipping and appropriate insurance.

When available, we may provide a prepaid return label and deduct its cost from the refund.

Different rules may apply if we sent the wrong merchandise or determine that an item arrived damaged or defective.

Generally, no.

Personalized jewelry, custom made jewelry, engraved merchandise, resized rings, altered chains, merchandise modified at the customer's request, earrings, and items identified as final sale are not eligible for voluntary return or exchange.

Please contact us within 48 hours of delivery.

Include your order number, a description of the issue, photographs of the merchandise and packaging, and a photograph of the shipping label when applicable.

Do not wear, resize, alter, repair, or attempt to repair the item before contacting us.

Once an eligible return is received, inspected, and approved, we generally process the refund within 10 business days.

Your bank, card issuer, financing provider, or payment processor may require additional time before the credit appears on your account.

No.

Online orders shipped to the customer follow our online Return and Exchange Policy.

Purchases completed at our retail store are final sale for refunds, with eligible merchandise generally qualifying for exchange within 3 calendar days.

Customer pickup orders follow our in store purchase policy.

That means pickup orders are final sale for refunds, and eligible merchandise may generally be exchanged within 3 calendar days from the date of pickup.