Shipping Policy

Last updated: 10/29/25

At Elizalde Jewelry, we are committed to providing fast, reliable, and secure shipping for every order. Whether you're shopping from across town or across the globe, your jewelry will be carefully packaged and insured from our hands to yours.

Shipping Rates & Delivery Times

We offer both standard and express shipping options:

• Standard Shipping (3–5 Business Days): $9.99 or Free for orders over $200
• UPS Express Shipping (1-3 Business Days): $14.99 or free for orders over $1000
• Expedited Shipping (Overnight): $50

Shipping timelines begin after processing is complete. Orders are processed within 1–2 business days, excluding weekends and holidays.

Processing Times

• In-stock items: 1–2 business days
• Custom or engraved pieces: Typically 1–3 business days, but processing times may vary depending on complexity. You will be notified if additional time is needed.

Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number. You can track your package at any time through the link provided.

Signature Requirement

To protect high-value orders:

• Orders over $1000 will require a signature upon delivery.
• All other shipments may be left at the recipient’s discretion unless otherwise requested.

Temporary Accommodations 

Shipments delivered to hotels, resorts, or other temporary accommodations are shipped at the customer’s request and risk. Delivery is considered complete once the carrier confirms delivery to the destination address, regardless of internal handling by hotel staff. We do not guarantee acceptance, storage, security, or timely delivery of packages once received by the hotel. We are not responsible for delays, loss, theft, refusal, or misdelivery caused by hotel policies or third party handling. Customers are solely responsible for confirming correct delivery details, guest name, arrival timing, and hotel package policies prior to shipment.

Lost, Stolen, or Damaged Packages

Every order is fully insured from the moment it leaves our facility. Once a package is marked as “Delivered” by the carrier, it becomes the customer's responsibility.

If your order is lost, stolen, or damaged in transit, please reach out to us at contact@elizaldejewelry.com. While we cannot guarantee replacements in all cases, we will do everything in our power to work with you and the shipping carrier to resolve the issue as quickly and fairly as possible.

If you have any questions about shipping or special delivery requests, don’t hesitate to email us at contact@elizaldejewelry.com. We’re here to help.