I bought a Citizen watch from them online. The picture showed it with a brown strap, but it came with a black strap. The bezel of this watch has soooo many scratches on it, it's hard to look at especially since it was sold with no mention of being used. I would avoid buying from this place online, you never know what you're going to get sadly.
I paid 60$ for a bracelet repair and they gave it back to me tight go somewhere else
I bought few chains, charms, ring from them before the girl that took take care of me that day was persistent for me to take a chain because it was on sale. I get it that she wanted to sell an extra chain but she she sold me something that I took twice to get fixed. I went to just do a single a trade and she didnt even offer me a fair same price offer instead gave me another chain and balance of $420 like are yiu serious? Worst customer service ever and all she said was sorry. Like never again would I go here and honestly everyone that this comment can help never let them push you to get anything youre not sure of or go elsewhere. Im so disappointed poor customer service too. Like oh sorry bye .
Quality items at a really affordable price and people there were really professional!!
Today was a disappointing visit at this establishment. I have a bracelet with three pendants of Saint Benedict all three are linked to the bracelet with a small ring of gold wire. The ring has been worn-out by daily use and I went to have it looked at and repaired. I purchased the bracelet and pendant about three years ago at this store and have come for the exact repair before. The girl who took the time to help me was not willing to work on getting it fixed because she didn't see any issues and that it wasn't worn-out as I stated. This was at the main store, I also went to the store walking in from the east doors and they said they could fix it but were charging $15 dollars more from what the other store had quoted me. Bad customer service and denying the fact that my item was in need of repairs. I wish Armando (Owner) would have been there, he's always willing to help. He himself has helped me with past issues and has always been more than happy to take my request or modify some jewelry.
(Translated by Google) I have been a very happy client with them until they became overwhelmed with serving some girls with terrible service. They need to know that we are going to go out for a gem and with that face, it is better not to be one less client.
(Original)
E sido una clienta muy feliz con ellos asta que empazoron atender unas muachacha de pésimo servicio ocupan saber que vamos apagar por una joya y con esa cara mejor no una clienta menos
(Translated by Google) This place scammed us by selling us fake gold and then denied it even though we showed them the receipt.
(Original)
Este lugar nos estafaron vendiéndonos oro falso y después negaron aunque se les mostró el recibo
This company needs to train they’re employees, the employees failed to mention there policy when making a purchase with them and also had attitude when try to reason with them, they called the owner and even the owner failed to be professional.
Cool little place. Got a couple items. I was pleased with the products
(Translated by Google) Excellent service
(Original)
Excelente servicio
(Translated by Google) In general everything was going well, I have been buying my things and gifts here for a long time. I had 2 bracelets made for my daughters, one was loose from the clasp, they soldered it and they got upset for doing it, they wanted to charge me, I spent 1,700 for both and since I told them it was not my fault, they repaired it. Yes, they also cut a link on the bracelet, she fell off the next day at school. They did that evil to me and I am 100% sure that they did it to me. They already lost a client who spent a lot of money with them. I will NEVER go back to them. That was low, my girl cried a lot.
(Original)
En general todo iba bien eh comprado desde mucho tiempo aca mis cositas y regalos mande a hacer 2 pulseras para mis hijas una estaba suelta de el broche la soldaron y se molestaron por hacerlo me querian cobrar gaste 1 700 por las dos y como les dije que no es mi culpa la repararon si igual le cortaron un eslabon a la pulsera a ella se le cayo al dia siguiente en la escuela me hicieron esa maldad y estoy 100% segura que lo hicieron con migo ya perdieron una clienta que les gastaba mucho dinero JAMAS buelvo con ellos eso fue bajo mi niña lloro mucho
Bought a diamond bracelet and they told me it comes with lifetime waarantty which is industry standard. All jewelry store offer lifetime warranty. the bracelet was defective. Some diamonds were installed backwards. Clasp was defective, would not close properly. They told me they wouldnt repair it under warrantty. Told me they only gaurantee its real gold. They do not warrantty jewelry. Horrible experience, the bracelet is white gold and diamonds, expensive. I will go to zales from now on. This feels like a scam.
The place was ok, but their finance company is a RIP OFF!!
(Translated by Google) Great variety
(Original)
Gran variedad
(Translated by Google) Good prices and lots of things you love... the people who work there are nice.
(Original)
Buenos precios y muchas cosas que te encantan.. la gente que trabaja ahi es nice.
Very good service. All the employees were super nice and friend. They went above and beyond for my daughter. They were very helpful and all the girls were super friendly to my daughter. She loved the attention. Super recommend this place. Staff is amazing.
(Translated by Google) You bring him jewelry to fix, and he steals it and gives you one of theirs. Common like them.
(Original)
Llevas joyas para que la arregle y se la roba y te da una de lo de ellos. Corriente como ellos
Manager at the mercado latino overcharges & hides behind her employees she was there when I first went to get my necklace fixed she had the girl helping me charge me extra 30$ for something they didn’t even change and when I asked why it wasn’t fixed she tried to say she wasn’t there that day so when I recapped what was said by her that day she started making other excuses she didnt even try to help she was just letting her workers struggle to find any excuse they were all saying different things when they would try to explain they all contradicted each other.. never again 👎
Don't buy from them there gold is cheap it breaks fast and when you go back to try to fix it they charge you more money
(Translated by Google) What's the problem? They provide terrible service here. I brought my ring in to have it straightened. Elizabeth helped me, and they broke it. They refused to take responsibility for the damage to my ring. They wanted to charge me to fix the damaged piece. The manager was very rude. I don't understand how a jewelry store that has been serving the public for many years can have incompetent employees. The owner should train his employees on how to serve customers because I was a frequent customer, but now I'll choose another professional and friendly establishment. You deserve zero stars.
(Original)
¿Cual es el problema? Aqui dan muy mal servicio. yo lleve mi anillo para que me lo enderezaran me atendio Elizabeth y me lo quebraron y no se hicieron responsables del daño de mi anillo. Me querian cobrar para que yo arreglara el daño de mi joya. El gerente se porto muy grosero. No entiendo como una joyeria que tiene muchos años sirviendo al publico tenga empleados incompetentes. El dueño deberia entrenar a sus empleados a saber como atender al cliente porque yo era clienta frecuente pero ahora escojere otro establecimiento profesional y amables. Se merezen cero estrellas ustedes.
Kind employees who always have time for questions, even if you're just browsing. Good selection, fast service. English and Spanish.
charlotte fambroughcharlotte
I had good service when other staff was there girl took wrong order very upset
Great jewelry store to go to first time buyer and loves the prices for silver chains since day one.
I have been buying jewelry for over 15 years here. Tget take good care of you and are always having sales.
(Translated by Google) At the moment they have their merchandise at 60 percent
(Original)
Por el momento tienen su mercancía al 60 por ciento
